Contact Us
Contact Information
Canvas & Ink
Canvas & Ink is an Australian-owned online apparel and lifestyle store based in Pakenham, Victoria.
We design and sell apparel and lifestyle products inspired by traditional tattoo art, classic cars, Australian and American car culture, and rockabilly style.
Business Details
Trading Name: Canvas & Ink
ABN: 71 172 870 484
Business Type: Online Store
Location: Pakenham, Victoria, Australia
Contact Us
Email: admin@canvasandinkapparel.com.au
For questions about orders, products, shipping, returns, custom designs or any other enquiries, please contact us using the details above or through our Contact Us form.
We aim to respond to customer enquiries as soon as possible during our normal business hours.
Online Store
Canvas & Ink operates primarily as an online store, with products also available at selected markets, events and other approved retail opportunities.
Thank you for supporting an Australian small business.
Canvas & Ink
INK. IRON. TRADITION.
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View Custom Design Service Terms & Conditions
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Custom Design Service Terms & Conditions
CANVAS & INK
Custom Design Terms & Conditions
By proceeding with a custom design order, the customer acknowledges and agrees to the following terms
and conditions.
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Custom Design Service
Canvas & Ink provides custom artwork and design services created specifically for the individual customer. Custom designs are developed based on the information, ideas, images, references and instructions supplied by the customer.
The customer is responsible for providing accurate information and suitable reference material where required.
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Design Deposit & Payment
A deposit or full payment may be required before design work commences, as advised by Canvas & Ink. Design work will not commence until the required payment has been received.
Once the customer has approved the final design, an invoice will be issued and must be paid within 7 days of issue.
Before any custom-designed products enter production, the customer must have paid either the full amount due or a
minimum 25% deposit toward the order.
Where a deposit has been paid, the outstanding balance must be paid in full before the products are dispatched.
Canvas & Ink may delay design work, production or dispatch until the applicable payment requirements have been met. - Design Revisions
The customer will be given the opportunity to review the design during the agreed design process.
A reasonable number of revisions may be included in the quoted price, as agreed at the time of the order.
Additional revisions, substantial changes to the original concept, or changes requested after the design has been approved may incur additional charges.
Changes that require the design to be substantially recreated may be treated as a new design request - Customer Approval
The customer is responsible for carefully checking the final design before approving it for production.
Once the customer has approved the final artwork, any subsequent changes may incur additional design and production costs.
Canvas & Ink is not responsible for errors, omissions or changes that were present in the approved artwork. -
Custom Designs Are For The Individual Customer
All custom designs created by Canvas & Ink are commissioned specifically for the individual customer.
Custom designs are not automatically added to, reproduced as, or featured as part of the Canvas & Ink product range.
A customer's custom design will remain an individual design created for their personal use and will not be reproduced, sold or offered to other customers without the customer's permission. -
Design Storage & Future Orders
Canvas & Ink will retain a copy of the customer's completed custom design on file.
This allows the customer to request the same design on future Canvas & Ink purchases without having to have the artwork recreated.
Future products featuring the customer's custom design will be subject to the current product pricing and production costs applicable at the time of the new order. -
Custom Artwork & Copyright
Unless otherwise agreed in writing, the original artwork and design files created by Canvas & Ink remain the intellectual property of Canvas & Ink.
The customer receives permission to use the completed design for their own personal purchases and products ordered through Canvas & Ink.
This does not include permission to reproduce, alter, sell, distribute or commercially exploit the artwork independently unless otherwise agreed in writing.
Where a customer supplies their own photographs, logos, artwork, trademarks or other material, the customer confirms that they have permission to provide and use that material for the purpose of the custom design.